Shipping Policy

Last Updated: August 26, 2026

Thank you for shopping at Brenvalist. We want to make sure you receive your order quickly and hassle-free. Below is everything you need to know about how we ship.

Where We Ship

We currently ship to the following countries:

• 🇬🇧 United Kingdom
• 🇺🇸 United States

We do not ship to any other countries at this time. This includes APO/FPO addresses and PO Boxes.

Shipping Carriers

We use trusted carriers to deliver your orders:

You will receive a tracking number via email once your order has been dispatched.

Shipping Rates

Our shipping rates are simple and flat-rate:

We do not offer free shipping or expedited shipping at this time. All orders ship via standard delivery.

Processing Time

We process and dispatch orders Monday through Saturday (excluding public holidays).

• Processing time: 1–2 business days
• Delivery time: 6–10 business days after dispatch

Total delivery time from order placement: approximately 6–10 business days for both the UK and USA.

Order Tracking

Once your order is dispatched, we will send you a tracking number via email. You can use this to monitor your package’s journey.

Please allow up to 24 hours for tracking information to update after dispatch.

Customs, Duties, and Import Taxes

For customers in the United States and United Kingdom, there are no additional customs fees, duties, or import taxes on your order. The price you pay at checkout is the final price.

Incorrect Shipping Address

Please double-check your shipping address before completing your order.

If you enter an incorrect address and the package is returned to us, we will reship it to the corrected address at no additional cost. However, we cannot be held responsible for:

• Delays caused by an incorrect address
• Packages that are lost or delivered to the wrong address due to customer error

If you realise you entered the wrong address after placing your order, contact us immediately at info@brenvalist.com. We will do our best to update it before dispatch.

Lost, Stolen, or Delayed Packages

Once your order is handed over to the carrier, we rely on their delivery systems.

If the carrier marks your package as “Delivered” but you haven’t received it:

• We will assist you by providing tracking details and supporting documentation
• We will help you file a claim with the carrier
• However, we are not responsible for refunding or replacing packages that are marked as delivered by the carrier

We recommend checking with your neighbours, household members, and local post office before contacting us.

Order Cancellations and Modifications

You may cancel or modify your order within 24 hours of placing it, provided the item has not yet been dispatched.

To request a cancellation or modification, email us at info@brenvalist.com with your order number.

Once an order has been dispatched, it cannot be cancelled or modified.

Contact Us

If you have any questions about shipping, please reach out:

Brenvalist Ltd
Office 712, 85 Dunstall Hill
Wolverhampton, United Kingdom
WV6 0SR

Email: info@brenvalist.com
Phone: +447988451625