Last Updated: August 26, 2026

We want you to love your purchase from Brenvalist. But if something isn’t right, we’ve got you covered. Here’s how our returns and refunds work.

30-Day Return Window

You have 30 days from the date you receive your order to request a return.

We accept returns for any reason – whether you changed your mind, ordered the wrong item, or simply didn’t like it.

Return Conditions

To be eligible for a return:

  • The item must be in original packaging (or securely packed to prevent damage during return shipping)
  • The item must be returned in resellable condition

We accept returns even if the item has been used, as long as it is in good condition and not damaged by misuse.

Return Shipping Costs

The customer is responsible for return shipping costs. We recommend using a tracked shipping service, as we cannot issue a refund for items lost in transit back to us.

Return shipping costs are non-refundable unless the return is due to our error (e.g., wrong item sent or defective product).

Return Process

To initiate a return, please follow these steps:

  1. Contact us at info@brenvalist.com with your order number and reason for return.
  2. We will provide you with the return address.
  3. Pack the item securely and send it back to us using a tracked service.
  4. Once we receive and inspect the returned item, we will process your refund.

Refunds

Once your return is received and inspected, we will process your refund within 5–7 business days.

Refunds are issued to the original payment method used at checkout (via PayPal). Please allow additional time for your bank or payment provider to reflect the refund in your account.

Refund of Shipping Costs

  • If you return an item for any reason other than our error, the original shipping cost is non-refundable.
  • If the item was defective, damaged on arrival, or the wrong item was sent, we will refund the full order amount including shipping costs.

Defective or Damaged Items

If your item arrives damaged or has a manufacturing defect, we are sorry! Please contact us within 30 days of delivery at info@brenvalist.com with:

  • Your order number
  • Photos showing the damage or defect

We will arrange a free replacement or full refund, including return shipping costs if applicable.

Wrong Item Sent

If we accidentally send you the wrong item, please contact us immediately. We will:

  • Send you the correct item free of charge
  • Provide a prepaid return label for the incorrect item (if return is required)

Warranty

We stand behind the products we sell.

  • Brenvalist 30-Day Warranty: We offer a 30-day warranty against manufacturing defects from the date of delivery. If an item fails due to a manufacturing defect within 30 days, we will replace it or refund your purchase.
  • Manufacturer’s Warranty: Some of the brands we carry offer their own extended warranties. These are separate from our policy and are honoured directly by the manufacturer. We will assist you in contacting them if needed.

Warranty does not cover:

  • Normal wear and tear
  • Damage caused by misuse, drops, or accidents
  • Cosmetic damage that does not affect functionality

Final Sale Items

Currently, we do not have any final sale or non-returnable items. All products are eligible for return within the 30-day window.

Contact Us

For return requests or questions, reach out to us:

Brenvalist Ltd
Office 712, 85 Dunstall Hill
Wolverhampton, United Kingdom
WV6 0SR

Email: info@brenvalist.com
Phone: +447988451625