Last Updated: August 26, 2026

We get it – sometimes you change your mind. Here’s how cancellations work at Brenvalist.

Cancellation Window

You may cancel your order within 24 hours of placing it, provided the item has not yet been dispatched.

We process orders quickly to get them to you as fast as possible. Once an order enters the packing and shipping process, we cannot cancel it.

How to Cancel Your Order

To request a cancellation, contact us immediately at:

📧 info@brenvalist.com
📞 +447988451625

Please include your order number in your email or phone call. This helps us locate your order quickly.

What Happens After Cancellation

If your cancellation request is approved:

  • We will cancel your order
  • You will receive a confirmation email
  • A full refund will be issued to your original payment method (via PayPal)
  • Refunds typically appear within 5–7 business days, depending on your bank or payment provider

If your order has already been dispatched:

  • We cannot cancel the order
  • You may return the item under our Return & Refund Policy once you receive it
  • Return shipping costs will be your responsibility (unless the item is defective or incorrect)

Change of Mind After Dispatch

If you no longer want the item but it has already shipped, simply wait for it to arrive and then initiate a return. You have 30 days from delivery to return it.

Order Modifications

Need to change the shipping address or product variant? Contact us within 24 hours of placing your order. We’ll do our best to update it before dispatch.

Once dispatched, we cannot make any changes to your order.

Contact Us

For all cancellation and modification requests:

Brenvalist Ltd
Office 712, 85 Dunstall Hill
Wolverhampton, United Kingdom
WV6 0SR

Email: info@brenvalist.com
Phone: +447988451625