Refund & Returns Policy

Last updated: December 02, 2025

At Brenvalist, customer satisfaction is important to us. This Refund & Returns Policy explains how returns, refunds, and cancellations are handled for purchases made on https://brenvalist.com/.

1. Order Cancellation

Orders may be cancelled within 24 hours of purchase, provided the order has not yet been processed or shipped.

To request a cancellation, please contact us as soon as possible:

  • 📧 Email: info@brenvalist.com

2. Returns Eligibility

We accept returns within 7 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition
  • Original packaging must be intact
  • Proof of purchase is required

3. Non-Returnable Items

The following items are not eligible for return:

  • Customized or personalized products
  • Items damaged due to misuse or improper handling
  • Items that are not in original condition

4. Return Process

To initiate a return:

  1. Contact our support team with your order details
  2. Once approved, you will receive return instructions
  3. Ship the item to the address below

Return Address:
Office 712 85 Dunstall Hill, Wolverhampton, United Kingdom, WV6 0SR

Customers are responsible for return shipping costs, unless the item is defective or incorrect.

We recommend using a trackable shipping service, as we are not responsible for lost or damaged return shipments.

5. Refunds

Once we receive and inspect your returned item:

  • Approved refunds will be processed within 7–14 business days
  • Refunds are issued to the original payment method
  • Shipping fees are non-refundable (if applicable)

6. Sale Items

Items purchased during promotions or sales are non-refundable, unless required by applicable law or the item is defective.

7. Exchanges

At this time, we do not offer direct exchanges. If you need a different item, please return the original product and place a new order.

8. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will resolve the issue promptly at no additional cost.

9. Contact Us

If you have questions about this policy, please contact us:

📧 Email: info@brenvalist.com
📞 Phone: +44 7988451625
🌐 Contact page: https://brenvalist.com/contact/