Shipping Policy

Last updated: December 02, 2025

Thank you for shopping at Brenvalist. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from https://brenvalist.com/.

1. Order Processing

All orders are processed within 1–3 business days, excluding weekends and public holidays.

Orders placed after 5:00 PM (EST) will be processed on the next business day. If there is a delay due to high order volume, customers will be notified via email.

2. Shipping Origin

Orders are shipped from our fulfillment partners located in the United States.

3. Delivery Timeframes

Estimated delivery times:

  • United States: 3–10 business days
  • International orders: 7–21 business days (depending on destination and customs clearance)

Delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, or customs processing.

4. Shipping Costs

We offer FREE shipping on all orders.
No shipping fees are charged at checkout.

5. Order Tracking

Once your order has shipped, you will receive a confirmation email with:

  • A tracking number
  • A tracking link

Tracking updates may take up to 48 hours to appear.

6. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.
Brenvalist is not responsible for delivery issues caused by incorrect or incomplete address details.

If a package is returned due to an address issue, reshipping fees may apply.

7. International Shipping & Customs

For international orders:

  • Customs duties, taxes, or import fees may apply
  • These charges are the responsibility of the customer
  • Brenvalist is not responsible for customs delays

8. Damaged, Lost, or Missing Packages

If your order arrives damaged or appears to be missing:

  • Please contact us within 48 hours of delivery
  • We will assist you in coordinating with the shipping carrier

While we work closely with our carriers, delivery issues marked as “delivered” by the carrier may require carrier investigation before resolution.

9. Undeliverable Packages

If an order is returned due to:

  • Incorrect address
  • Failed delivery attempts
  • Unclaimed shipments

Refunds or reshipments will be handled according to our Refund & Returns Policy.

10. Shipping Restrictions

We do not ship to:

  • Restricted or embargoed countries
  • Certain remote or unsupported regions

If we are unable to ship to your location, you will be notified before order processing.

11. Contact Us

For shipping-related questions or support, please contact us:

📧 Email: info@brenvalist.com
📞 Phone: +44 7988451625
🌐 Contact page: https://brenvalist.com/contact/